Privacy Policy

At Lilou Collection, we take your privacy and security seriously. We have therefore set out below the guidelines we use for protecting your personal information in line with the General Data Protection Regulation. Please read this Privacy Policy carefully and check it periodically as we may update it.

CONSENT

When you place an order we ask you to provide us with certain personal information such as your name, address, telephone number and email, this enables us to fulfill your order and to communicate efficiently with you. We will never share this information with anyone else. 

If we ask for your personal information for a secondary reason (such as marketing, newsletters or up-dates) we will always ask you directly for your expressed consent and provide you with an opportunity to unsubscribe.  We use MailChimp to manage our email marketing, for more information on how they handle your data on our behalf please refer their privacy policy. 

We will not sell, use or otherwise disclose, any information we hold about you to anyone else, the only exception being if we are required to provide your details to the police or any other regulatory authority. 

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent at any time, by contacting us at info@liloucollection.co.uk or by writing to us at:
Lilou Collection, PO Box 164, Alresford, Hampshire SO24 4BF

SHOPIFY

Our Website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Please be aware that other payment gateways (such as PayPal) have their own Privacy Policies in respect to the information we are required to provide to them for your purchase-related transactions.  

SECURITY

All personal information stored by us is kept on a server in a secure way and we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. However, you will acknowledge that the Internet is not a 100% secure medium for communication and therefore we cannot guarantee the security of any information you send to us (or we send to you) via the Internet.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
 
QUESTIONS AND CONTACT INFORMATION

You are entitled to view, amend, or ask us to delete the personal data we hold for you. If you have any questions regarding our privacy policy, or the use of your data please contact us at info@liloucollection.co.uk and we will be more than happy to help.