Delivery & Returns
All orders are sent by Royal Mail Second Class Signed For and the charge for this is £3.95. Please allow 2-3 working days for delivery.
If you would like or need your item quicker, please contact us directly on firstname.lastname@example.org and we will send you options and prices.
For international deliveries, we have an automatic cost of £20 but we will check each parcel receipt individually once it’s been dispatched by the Post Office and refund any excess cost where necessary.
We are sorry if your recent purchase isn't quite what you wanted. If you would like to return something our policy is as follows:
1. You must notify us within 7 days of receiving the goods and return the goods to us within 14 days of the invoice date so that we can give you a full refund. Any returns received outside of this time frame will be issued a credit note. Please note that any items bought at a discounted price must be returned within 7 days of receipt.
2. All items must be returned to us unworn, undamaged and unwashed with the sale tag still attached. We reserve the right to refuse any item that is contrary to the above and that we deem not to be in a saleable condition.
3. We cannot be responsible for items lost in transit so we ask that you please use a secure delivery service and attach the correct postage to your parcel. Please also fill in the returns form with your details and send it with the item(s). If you bought from us at a pop up sale and don’t have a returns form, please download one here
Please send your item(s) to: Lilou Collection, PO Box 164, Alresford, Hampshire SO24 4BF
Return of Faulty or Incorrect Products:
Please contact us immediately if your item(s) are faulty, incorrect or damaged in transit on their way to you. Under these circumstances we will refund you the cost of the return postage, as well as the goods and your original postage. The item(s) must be returned within 14 days of receipt.